Internal Sales & Customer Support Administrator

The ideal candidate will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

The Customer Service / Sales Administrator is responsible for ensuring all orders received are processed correctly in a timely manner and all follow ups necessary are completed. They are also responsible for proactive selling to existing, dormant and new customers. The Customer Service / Sales Administrator will report directly to the Sales Office Manager.

Responsibilities

  • Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer.
  • Order processing from initial contact to delivery & managing order queries.
  • Generate new business through cold calling and lead generating.
  • Recognise sales opportunities and up-sell the current customer base.
  • Collaborate with manager to develop a creative plan to generate leads through prospecting multiple sources, telephone and email campaigns.
  • Efficient management of Customer Complaints using the internal complaints reporting system.
  • Working with customers to ensure that their accounts are maintained in line with agreed terms which will involve taking payments by various methods.
  • Helping others in the office when they are under pressure – be a team player!

Skills

  • 1-2 years of proven Sales / Customer service experience with a record of consistently exceeding targets in a customer support role.
  • Strong telephone sales skills, selling to customer needs.
  • Good administrative and computing skills with attention to detail & high level of accuracy.
  • Strong interpersonal skills with persistent and persuasive approach.
  • Professional and excellent verbal and written communication skills.
  • Demonstrates a strong Customer Orientation.
  • Actively contribute to the development of a positive team environment, demonstrating a flexible approach
  • Ensures that work is executed accurately and completely, paying close attention to the detail.
  • Demonstrates excellent organisational skills.

Please send your CV and current salary details to jobs@topform.ie